reputation-management

# Reputation Management

## Overview
This skill provides a framework for managing a business's online reputation by proactively handling reviews, monitoring brand mentions, and creating a positive customer experience.

**Keywords**: reputation management, online reviews, brand monitoring, social listening, crisis communication, customer experience

## Discovery & Planning Questions
Before we develop a reputation management strategy, I need to understand your situation better. Please answer the following questions:

1.  **Business Details:** What is the name of your business, and what industry are you in? Could you provide a link to your website?
2.  **Primary Goals:** What is your main objective? Are you trying to recover from negative feedback, build a positive reputation from scratch, or maintain an already good one?
3.  **Target Audience:** Who are your primary customers? Understanding them will help us tailor the tone and approach of our responses.
4.  **Current Reputation:** How would you describe your current online reputation? Where are most of the conversations about your brand happening (e.g., Google, Yelp, Facebook, Twitter, industry forums)?
5.  **Review Management:** How are you currently handling online reviews? Do you respond to them?
6.  **Brand Voice:** What is your desired brand voice or personality? (e.g., professional, friendly, formal, witty)
7.  **Existing Efforts:** Have you tried any reputation management tactics in the past? If so, what were they, and how did they work?
8.  **Team & Resources:** Who will be responsible for managing these efforts? This helps determine the complexity of the strategy we can implement.
9.  **Competitors:** Who are your main competitors, and how do you perceive their online reputation?
10. **Constraints:** Are there any specific constraints, concerns, or things we should absolutely avoid?

## Instructions
When a user asks for help with their online reputation, use this skill to provide a comprehensive strategy. Fo