Use when validating product assumptions before building, discovering unmet user needs, understanding customer problems and workflows, testing concepts or positioning, researching target markets, identifying jobs-to-be-done and hiring triggers, uncovering pain points and workarounds, or when users mention user research, customer interviews, surveys, discovery interviews, validation studies, or voice of customer.
View on GitHubskills/discovery-interviews-surveys/SKILL.md
January 24, 2026
Select agents to install to:
npx add-skill https://github.com/lyndonkl/claude/blob/main/skills/discovery-interviews-surveys/SKILL.md -a claude-code --skill discovery-interviews-surveysInstallation paths:
.claude/skills/discovery-interviews-surveys/# Discovery Interviews & Surveys ## Table of Contents - [Purpose](#purpose) - [When to Use](#when-to-use) - [What Is It?](#what-is-it) - [Workflow](#workflow) - [Common Patterns](#common-patterns) - [Guardrails](#guardrails) - [Quick Reference](#quick-reference) ## Purpose Discovery Interviews & Surveys help you learn from users systematically to: - **Validate assumptions** before investing in building - **Discover real problems** users experience (not just stated needs) - **Understand jobs-to-be-done** (what users "hire" your product to do) - **Identify pain points** and current workarounds - **Test concepts** and positioning with target audience - **Uncover unmet needs** that users may not articulate directly This moves from guessing to evidence-based product decisions. ## When to Use Use this skill when: - **Pre-build validation**: Testing product ideas before development - **Problem discovery**: Understanding user pain points and workflows - **Jobs-to-be-done research**: Identifying hiring/firing triggers and desired outcomes - **Market research**: Understanding target audience, competitive landscape, willingness to pay - **Concept testing**: Validating positioning, messaging, feature prioritization - **Post-launch learning**: Understanding adoption barriers, churn reasons, expansion opportunities - **Customer satisfaction research**: Identifying satisfaction/dissatisfaction drivers - **UX research**: Mental models, task flows, usability issues - **Voice of customer**: Gathering qualitative insights for roadmap prioritization Trigger phrases: "user research", "customer interviews", "surveys", "discovery", "validation study", "voice of customer", "jobs-to-be-done", "JTBD", "user needs" ## What Is It? Discovery Interviews & Surveys provide structured approaches to learn from users while avoiding common biases (leading questions, confirmation bias, selection bias). **Key components**: 1. **Interview guides**: Open-ended questions that reveal problems an