customerio-cost-tuning

# Customer.io Cost Tuning

## Overview
Optimize Customer.io costs by managing profiles, reducing unnecessary operations, and right-sizing your usage.

## Prerequisites
- Access to Customer.io billing dashboard
- Understanding of pricing model
- API access for usage analysis

## Customer.io Pricing Model

| Component | Pricing Basis |
|-----------|---------------|
| Profiles | Number of people tracked |
| Emails | Volume sent (included amount varies) |
| SMS | Per message sent |
| Push | Volume sent |
| Objects | Included with plan |

## Instructions

### Step 1: Profile Cleanup
```typescript
// scripts/profile-audit.ts
import { APIClient, RegionUS } from '@customerio/track';

interface ProfileAudit {
  total: number;
  inactive30Days: number;
  inactive90Days: number;
  noEmail: number;
  suppressed: number;
  recommendations: string[];
}

async function auditProfiles(): Promise<ProfileAudit> {
  const audit: ProfileAudit = {
    total: 0,
    inactive30Days: 0,
    inactive90Days: 0,
    noEmail: 0,
    suppressed: 0,
    recommendations: []
  };

  // Query via Customer.io App API or export
  // Analyze profile data

  const now = Math.floor(Date.now() / 1000);
  const thirtyDaysAgo = now - (30 * 24 * 60 * 60);
  const ninetyDaysAgo = now - (90 * 24 * 60 * 60);

  // Example analysis
  if (audit.inactive90Days > audit.total * 0.3) {
    audit.recommendations.push(
      'Consider archiving profiles inactive >90 days to reduce costs'
    );
  }

  if (audit.noEmail > audit.total * 0.1) {
    audit.recommendations.push(
      'Remove profiles without email addresses (cannot receive communications)'
    );
  }

  return audit;
}
```

### Step 2: Suppress Inactive Users
```typescript
// lib/profile-management.ts
import { TrackClient, RegionUS } from '@customerio/track';

const client = new TrackClient(
  process.env.CUSTOMERIO_SITE_ID!,
  process.env.CUSTOMERIO_API_KEY!,
  { region: RegionUS }
);

// Suppress users who haven't engaged
async function suppressInactiveUs