customer-experience-cx

# Customer Experience (CX)

## Overview
This skill provides a framework for creating exceptional digital customer experiences. It guides you in understanding your customers, personalizing their journey, and implementing proven tactics to increase satisfaction and retention.

**Keywords**: customer experience, CX, customer journey mapping, personalization, omnichannel, mobile experience, customer feedback

## Discovery & Planning Questions
1.  **Target Audience:** Who is your ideal customer? Can you describe their demographics, needs, motivations, and pain points?
2.  **Business Goals:** What are your primary objectives for improving the customer experience? (e.g., increase conversion rates, boost customer lifetime value, improve satisfaction scores?)
3.  **Current Journey:** Can you walk me through your current customer journey, from initial awareness to post-purchase engagement?
4.  **Known Issues:** What are the biggest known friction points, complaints, or drop-off stages in your current customer experience?
5.  **Data & Analytics:** What customer data and analytics tools do you have in place? (e.g., Google Analytics, CRM, heatmaps)
6.  **Brand Identity:** What is your brand's voice, tone, and personality? How should that come across in your customer interactions?
7.  **Constraints:** Are there any budget, technical, or resource limitations I should be aware of?
8.  **Success Metrics:** How will we measure the success of these CX improvements? What key performance indicators (KPIs) matter most to you?

## Instructions
When a user asks for help with customer experience, use this skill to provide a comprehensive analysis and actionable recommendations. Focus on understanding their specific business and customers before applying the tactics outlined below.

## S-Tier Tactics (Must-Do)
- **Deeply Understand Your Customers:** Guide the user in creating detailed buyer personas and mapping the entire customer journey. Emphasize understanding customer motivations, needs,